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User interviews I performed user interviews to help myself to understand the user’s behavior. I conducted the interviews with 4 participants over the phone. I interview people that have participated in the past mentoring program as a mentor or a mentee and had at least one mentoring session. The insights I gathered from the interviews are:

  • It is important to manage the program according to interest groups, not every mentor can help every mentee.


  • Mentors also need support, they meet once in a while for a group meeting that helps them get better and persevere.


  • Sometimes it is difficult for people to persevere in a mentoring program, away needs to be found to encourage them to persevere.


  • In order for a mentoring program to be successful, it is very important to first and foremost set goals for the program.


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